To transfer a domain, the following are the key points to consider:

1. The domain has to be 60 days old from the date of registration.
2. Epp code for the domain – request your current registrar to provide you with the epp code /Authorization code.
3. Domain unlocked for transfer – when requesting for the epp code, request your registrar to unlock the domain to facilitate transfer.

FAQ

How do I initiate a domain transfer to Truehost?

Having confirmed that the domain can be transferred; place a transfer order on our website, or chat with us on our various chat platform, we will assist process the transfer order.

How much does it cost to transfer a domain?

The cost of transferring a domain varies depending on the extension of the domain. Check on our websites for the transfer cost. Note that the amount paid is used to renew the domain for 1 year. Country level domain transfers are however free; eg .co.ke , .co.za, .com.ng

How long does it take to transfer a domain?

International domains take between 5-8 days for the transfer to complete. Country-level domain transfer happens immediately.

Will my website be offline during the transfer?

Before initiating a transfer, liaise with our support agents to set the DNS records for your domain so that the transfer does cause downtime.

Will my files be moved together with the domain?

At Truehost, we offer free file transfer when you purchase hosting with us. To have your files moved alongside your domain name, share with us the login details to your previous hosting panel-on our various chat platforms or through email; [email protected]. See the migration policy here: https://truehost.cloud/file-migration-policy/

How do I know if my domain is locked/unlocked?

Having requested your registrar to unlock the domain, you can also check the status of the domain here: https://www.whois.com/whois/yourdomainname

What is epp code/authorization code?

This is a unique code that is used to authorize the transfer of a domain.