- Are you tired of calling us everytime you make a payment for your service to be activated?
- How can I know the due dates for my products and services?
- Where can I change my domain nameservers?
- How can I simply raise a ticket and get assistance, where can I raise a ticket?
- From where can I upgrade my hosting package seamlessly?
- How do I add payment to my invoices?
- From where can I auto-login to the cpanel?
- Where are my invoices stored?
- Where can I check my emails history with Truehost?
Wait,
This is the right place. The answers to all the above questions simply lie in the Powerful Truehost Client area. The fact that you have a product or service with Truehost cloud means that you have a client area account. From the client, you can use various links and buttons grouped into Billing, Support, Services and products to achieve as much as you would get from the support team via call or chat.
Section 1-Login
To login to the client area, simply follow this link;
Section 2-Credentials
For the username, enter the email address that was used to register your domain or services and its password. In the event that you do not recall the password, simply use the Forgot? Link to have the password reset to your email.
Section 3-Adding payment to an Invoice
By making payments to Truehost Cloud account via “Till Number, Buy goods” you need to specify the invoice to which the payment will be attached. This is because, but goods option does not give the account number that would otherwise be used to specify the goods you were paying for as opposed to the pay bill option.
Once you have made a payment, identify the corresponding invoice from the billing section of the client area, so that you can add the MPESA transaction ID to it. This way, your invoice will be marked paid and your services renewed or provisioned.
Finding the invoice
Adding payment
Validating
Summary
Having successfully logged in to the client area, you can explore the functionalities that revolve around your products and services. Having any difficulty? Call us for assistance. 0734919116
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