Truehost is a global cloud computing service provider in several countries, including the United States, Nigeria, Kenya, India, South Africa, and Europe.
Truehost provides affordable and reliable hosting services and excellent customer support. With assistance, one may need to cancel and request a refund.
When this happens, here is a way to go about it smoothly.
Follow this procedure;
- Review the refund policy: Familiarize yourself with Truehost Cloud’s refund policy to understand the terms and conditions for requesting a refund. Also, understand the terms of service for Truehost Cloud.
- Gather necessary information: Collect all the relevant details related to your purchase, such as your account information, invoice or transaction number, and other supporting documentation.
- Contact customer support: Reach out to Truehost Cloud’s customer support team via their preferred communication channel, such as email, live chat, or phone. Explain your situation, provide the required information, and state your request for a refund.
- Follow instructions: Listen to the instructions provided by the customer support representative and follow their guidance regarding the refund process. They may require specific information or documentation to initiate the refund request.
- Provide reasons for the refund: Clearly state the reasons for your refund request. It could be due to dissatisfaction with the service, technical issues, billing errors, or any other valid reason based on the refund policy.
If you are still waiting for a response or resolution within a reasonable time frame, consider following up with Truehost Cloud’s customer support team.
Also, remember;
All payments to Truehost Cloud are non-refundable (unless covered by a 30-day Money-Back Guarantee).
It includes any setup fees and monthly fees, regardless of usage. All billing disputes must be reported within 15 days of the time the conflict occurred.
We are confident you’ll be happy with the Truehost Cloud performance and support. To request a refund of your account (if covered by 30 days money backup guarantee):
- Please email [email protected]
- Open a Billing Department ticket.
The total value (remainder of the term) of any payment for hosting fees will be refunded. We make no other charges or deductions.
That’s all, remember to understand the terms of service and refund policy.
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