{"id":10830,"date":"2024-06-04T19:17:44","date_gmt":"2024-06-04T19:17:44","guid":{"rendered":"http:\/\/www.truehost.co.ke\/?p=3541"},"modified":"2024-06-07T11:49:08","modified_gmt":"2024-06-07T11:49:08","slug":"unable-send-mails-webmail-2","status":"publish","type":"post","link":"https:\/\/truehost.com\/support\/unable-send-mails-webmail-2\/","title":{"rendered":"Unable to send Mails on Your WebMail"},"content":{"rendered":"

I know this is very frustrating but lets pause a moment and see the possible reasons this could be happening.<\/span><\/p>\n

    \n
  1. 1.\u00a0\u00a0 <\/strong>Mail Server (SMTP) is Offline<\/strong><\/span><\/li>\n<\/ol>\n

    This is a common issue to WHM\/cPanel and Plesk servers.\u00a0 Simply restarting the service from the control panel often fixes the issue.<\/span><\/p>\n

    How To Restart Services In WHM cPanel\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/h1>\n

    As an administrator with cpanel credentials you can restart services in the cpanel.<\/span><\/p>\n

    Steps<\/span><\/p>\n

      \n
    1. Login into cPanel with your root\/administrator account.<\/span><\/li>\n
    2. Search for \u201cRestart\u201d using the search tool on the side panel<\/span><\/li>\n
    3. \u00a0The Services that can be restarted through cPanel are listed down.<\/span><\/li>\n
    4. Click on the service that you want to restart. For this example, we shall restart the SMTP service. A popup message prompting for an action will appear, when you click on the service. Click \u201cYes\u201d to proceed.<\/span><\/li>\n
    5. Service will be restarted.<\/span><\/li>\n
    6. A success message will appear if the service is restarted successfully.<\/span><\/li>\n<\/ol>\n

      2.\u00a0\u00a0 Blocking of Port 25 by the ISP<\/span><\/h2>\n

      Many ISPs force you to use their own SMTP servers even if you have your own.<\/span><\/h2>\n

      You can test if the port is blocked by running the following command on CMD<\/span><\/h2>\n

      telnet [domainname or ip] [port]<\/em><\/span><\/h2>\n

      3.\u00a0\u00a0 SMTP Authentication<\/span><\/h2>\n

      Some email systems use an older authentication method called POP before SMTP.\u00a0 With this method, you only need to configure your IMAP or POP3 settings correctly.\u00a0This likely means SMTP authentication is not enabled.<\/span><\/h2>\n","protected":false},"excerpt":{"rendered":"

      I know this is very frustrating but lets pause a moment and see the possible reasons this could be happening. 1.\u00a0\u00a0 Mail Server (SMTP) is Offline This is a common issue to WHM\/cPanel and Plesk servers.\u00a0 Simply restarting the service from the control panel often fixes the issue. How To Restart Services In WHM cPanel\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[],"tags":[],"class_list":["post-10830","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\nUnable to send Mails on Your WebMail -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.truehost.com\/support\/unable-send-mails-webmail-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unable to send Mails on Your WebMail -\" \/>\n<meta property=\"og:description\" content=\"I know this is very frustrating but lets pause a moment and see the possible reasons this could be happening. 1.\u00a0\u00a0 Mail Server (SMTP) is Offline This is a common issue to WHM\/cPanel and Plesk servers.\u00a0 Simply restarting the service from the control panel often fixes the issue. How To Restart Services In WHM cPanel\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.truehost.com\/support\/unable-send-mails-webmail-2\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-04T19:17:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-07T11:49:08+00:00\" \/>\n<meta name=\"author\" content=\"kt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"kt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" 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