{"id":7598,"date":"2022-08-15T05:16:13","date_gmt":"2022-08-15T05:16:13","guid":{"rendered":"https:\/\/truehost.com\/support\/?page_id=7598"},"modified":"2022-10-06T07:39:52","modified_gmt":"2022-10-06T07:39:52","slug":"domain-name-and-services-dispute-resolution","status":"publish","type":"page","link":"https:\/\/truehost.com\/support\/domain-name-and-services-dispute-resolution\/","title":{"rendered":"Domain Name and Services Dispute Resolution Policy"},"content":{"rendered":"\n

Definitions<\/p>\n\n\n\n

  1. In this Policy, any word or expression to which a meaning has been assigned,
    shall have the meaning so assigned and, unless the context otherwise indicates: –
    \u201cComplainant\u201d means a person who lodges a dispute in terms of this Policy;
    \u201cdetermination\u201d means a decision made in accordance with this Policy;
    \u201cOffensive registration\u201d means a domain name in which the Complainant cannot
    necessarily establish rights but the registration of which is contrary to law, or is
    likely to be offensive to any class of persons;
    \u201cparty\u201d means a Complainant or Registrant;
    \u201cProcedure\u201d means procedural rules in terms of which a dispute is to be conducted
    as set out;
    \u201cRegistrant\u201d means a domain name holder;
    \u201cRegistrar\u201d means an entity that is authorized by the Registry to administer the
    process of registration and modification of domain names;
    \u201cRegistry\u201d the entity responsible for managing the domain TLDs;
    \u201cOwnership Dispute\u201d Competing Interest of a domain or a service;
    \u201crights\u201d include but are not limited to intellectual property rights protected under
    the law;
    \u201cRules\u201d means the alternative dispute resolution rules;
    \u201cWhois Database” means a database of contact details relating to a domain name.<\/li>
  2. PURPOSE
    This Uniform Domain Name Dispute Resolution Policy (the “Policy”) has been
    adopted by the Internet Corporation for Assigned Names and Numbers (“ICANN”),
    is incorporated by reference into your Registration Agreement, and sets forth the
    terms and conditions in connection with a dispute between you and any party other
    than us (the registrar) over the registration and use of an Internet domain name
    registered by you.<\/li>
  3. YOUR REPRESENTATIONS
    By applying to register a domain name, or by asking us to maintain or renew a
    domain name registration, you hereby represent and warrant to us that:
    (a) the statements that you made in your Registration Agreement are complete and
    accurate;
    (b) to your knowledge, the registration of the domain name will not infringe upon
    or otherwise violate the rights of any third party;
    (c) you are not registering the domain name for an unlawful purpose; and
    (d) you will not knowingly use the domain name in violation of any applicable laws
    or regulations. It is your responsibility to determine whether your domain name
    registration infringes or violates someone else’s rights. (Put a link to the abuse
    policy)<\/li>
  4. CANCELLATIONS, TRANSFERS, AND CHANGES
    We will cancel, transfer or otherwise make changes to domain name registrations
    under the following circumstances:
    a. our receipt of written or appropriate electronic instructions from you or your
    authorized agent to take such action;
    b. our receipt of an order from a court or arbitral tribunal, in each case of
    competent jurisdiction, requiring such action; and\/or<\/li><\/ol>\n\n\n\n

    c. our receipt of a decision of an Administrative Panel requiring such action in any
    administrative proceeding to which you were a party and which was conducted
    under this Policy or a later version of this Policy adopted by ICANN.
    We may also cancel, transfer or otherwise make changes to a domain name
    registration in accordance with the terms of your Registration Agreement or other
    legal requirements.<\/p>\n\n\n\n

    Filing of a complaint
    (1) A person may initiate a dispute by submitting a complaint provided (make an
    online form)
    (2) The Complainant shall: –
    (a) provide the name, physical address, e-mail addresses and the telephone
    numbers of the Complainant or of any representative authorized to act on
    behalf of the Complainant in the dispute;
    (b) provide details of the Registrant including the name and contact information
    of the Registrant;
    (c) specify the domain name that is the subject of the dispute;
    (d) Confirm that the domain is actually registered with Truehost or any Truehost
    subsidiaries
    (e) specify, in detail, the rights on which the dispute is based and provide full
    details of the right which the Complainant relies on, such as trademark, copyright,
    patents or cultural rights;
    (f) detail reasons why the domain name, in the hands of the Registrant, is an
    abusive registration or an offensive registration or both or has ownership dispute.
    (g) specify the remedies sought;
    (h) identify any other legal proceedings that have been initiated or terminated<\/p>\n\n\n\n

    relating to the domain name that is the subject of the dispute;
    (i) confirm that there is no pending dispute relating to the same complaint that
    has been filed with any other entity that has jurisdiction to hear and
    determine the dispute;
    (j) annex any documentary or other evidence in support of the complaint,
    together with a schedule indexing such evidence.<\/p>\n\n\n\n

    Compliance and service of complaint
    (1) Upon receiving a complaint, the Registrar (Truehost) shall promptly check the
    complaint for compliance with this Policy.
    (2) Where the complaint complies with this Policy, the Registrar shall forward a
    copy of the complaint together with any annexures to the Registrant requesting for
    a response and setting out the consequences of default under this Policy.
    (3) The Registrant shall be deemed to have been notified of the dispute when the
    Registrar: –<\/p>\n\n\n\n

    (a) has sent the complaint in electronic format including annexures, to the extent
    available in electronic form, to the e-mail addresses of the Registrant and their
    technical, administrative, and billing contacts as displayed on the Whois database
    or Truehost Database.<\/p>\n\n\n\n

    Response to complaint
    (1) The Registrant shall respond within (24hr) 1 days of the date of commencement
    of the dispute, in electronic format (info@truehost.cloud ) to the Registrar.
    (2) The response shall, in clear and concise terms: –
    (a) respond to the statements and allegations contained in the complaint and<\/p>\n\n\n\n

    detail any grounds to prove that the domain name is neither an abusive nor
    offensive registration or is rightfully owned.
    (b) annex any documentary or other evidence in support of the response,
    together with a schedule indexing such evidence;
    (3) Where the Registrant does not submit a response within the stipulated period,
    the Registrar shall, within one day, notify both parties of such status and the
    Complainant
    shall be entitled to the decision that the Registrar will make.<\/p>\n\n\n\n

    Note
    (1) No action (transfer, deletion, Epp generation, cancellation) shall be taken for
    services with an active dispute. Such actions will be taken when the dispute is
    settled.
    (2) We shall not share registrant details with the complainant in the course or after
    the dispute (Attach link to the privacy) unless we get an order from a legal
    authority.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Definitions In this Policy, any word or expression to which a meaning has been assigned,shall have the meaning so assigned and, unless the context otherwise indicates: –\u201cComplainant\u201d means a person who lodges a dispute in terms of this Policy;\u201cdetermination\u201d means a decision made in accordance with this Policy;\u201cOffensive registration\u201d means a domain name in which […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-7598","page","type-page","status-publish","hentry"],"yoast_head":"\nDomain Name and Services Dispute Resolution Policy -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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