{"id":7850,"date":"2022-10-04T08:25:34","date_gmt":"2022-10-04T08:25:34","guid":{"rendered":"https:\/\/truehost.com\/support\/?post_type=ht_kb&#038;p=7850"},"modified":"2024-06-07T13:02:48","modified_gmt":"2024-06-07T13:02:48","password":"","slug":"how-to-troubleshoot-email-bounce-back-using-track-delivery","status":"publish","type":"docs","link":"https:\/\/truehost.com\/support\/knowledge-base\/how-to-troubleshoot-email-bounce-back-using-track-delivery\/","title":{"rendered":"How to Troubleshoot Email Bounce Back using Track Delivery"},"content":{"rendered":"\n<p>When an email is sent, two things can happen: It can be delivered successfully, or bounced back to the sender. Contrary to popular opinion, emails cannot disappear in thin air. If it is neither bounced back nor received by the intended recipient, it may be quarantined by the receiving servers or may have never been sent out of the sending mail server.<\/p>\n\n\n\n<p>But, lets not get too technical and instead use this guide to help you know how to quickly fix email errors.<\/p>\n\n\n\n<p>1.Login to cPanel and navigate to Track Delivery icon under Email section. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"996\" height=\"440\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-1.png\" alt=\"\" class=\"wp-image-7853\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-1.png 996w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-1-300x133.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-1-768x339.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-1-50x22.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-1-920x406.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-1-600x265.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-1-320x141.png 320w\" sizes=\"auto, (max-width: 996px) 100vw, 996px\" \/><\/figure>\n\n\n\n<p>2.Select <strong>Show Deferred<\/strong> and <strong>Show Failures<\/strong> options. A list of unsuccessful emails will display.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"162\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery-1024x162.png\" alt=\"\" class=\"wp-image-7854\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery-1024x162.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery-300x47.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery-768x121.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery-50x8.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery-920x145.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery-600x95.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery-320x51.png 320w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-06-32-cPanel-Track-Delivery.png 1347w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>3.Check through the list and Identify the email you need to look at. In this example, an email I wanted to send to truehostcloud@gmail.com failed as shown below:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"408\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1024x408.png\" alt=\"\" class=\"wp-image-7855\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1024x408.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-300x119.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-768x306.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-50x20.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-920x366.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-600x239.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-320x127.png 320w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Looking at the Result column, I notice that the error is the email I sent to does not exist. This means I mispelt the email while sending. Reading through the result, I notice I received some suggestions on what needs to be done to fix the issue.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"408\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1-1024x408.png\" alt=\"\" class=\"wp-image-7856\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1-1024x408.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1-300x119.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1-768x306.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1-50x20.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1-920x366.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1-600x239.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1-320x127.png 320w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-11-11-41-cPanel-Track-Delivery-1.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This is how email errors are diagnosed and resolved. In case you get stuck, our support team will be more than willing to assist. <\/p>\n\n\n\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>When an email is sent, two things can happen: It can be delivered successfully, or bounced back to the sender. Contrary to popular opinion, emails cannot disappear in thin air. If it is neither bounced back nor received by the intended recipient, it may be quarantined by the receiving servers or may have never been [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"doc_category":[],"doc_tag":[],"class_list":["post-7850","docs","type-docs","status-publish","hentry"],"year_month":"2026-07","word_count":210,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"w m","author_nicename":"wm","author_url":"https:\/\/truehost.com\/support\/author\/wm\/"},"doc_category_info":[],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Troubleshoot Email Bounce Back using Track Delivery -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/truehost.com\/support\/knowledge-base\/how-to-troubleshoot-email-bounce-back-using-track-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Troubleshoot Email Bounce Back using Track Delivery -\" \/>\n<meta property=\"og:description\" content=\"When an email is sent, two things can happen: It can be delivered successfully, or bounced back to the sender. 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