{"id":7844,"date":"2022-10-04T07:56:40","date_gmt":"2022-10-04T07:56:40","guid":{"rendered":"https:\/\/truehost.com\/support\/?post_type=ht_kb&#038;p=7844"},"modified":"2024-06-07T13:02:48","modified_gmt":"2024-06-07T13:02:48","password":"","slug":"how-to-check-delivery-report-for-my-email","status":"publish","type":"docs","link":"https:\/\/truehost.com\/support\/knowledge-base\/how-to-check-delivery-report-for-my-email\/","title":{"rendered":"How to check delivery report for my email"},"content":{"rendered":"\n<p>Sometimes you can encounter bounce back errors when trying to send mails using your domain email. In such a case, the first thing to do is check your email delivery logs on what the issue is.<\/p>\n\n\n\n<p>This can be done via cPanel and what you find could be something you can quickly resolve. <\/p>\n\n\n\n<p>To check your email delivery log, please follow the steps below<\/p>\n\n\n\n<p>1.Login to cPanel<\/p>\n\n\n\n<p>2. Navigate to <strong>Track Delivery<\/strong> icon under <strong>Email<\/strong> section<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"996\" height=\"440\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools.png\" alt=\"\" class=\"wp-image-7845\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools.png 996w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-300x133.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-768x339.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-50x22.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-920x406.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-600x265.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-35-19-cPanel-Tools-320x141.png 320w\" sizes=\"auto, (max-width: 996px) 100vw, 996px\" \/><\/figure>\n\n\n\n<p>3. Once there, you will see a feature that allows you to filter messages by their delivery status. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"181\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery-1024x181.png\" alt=\"\" class=\"wp-image-7846\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery-1024x181.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery-300x53.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery-768x135.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery-50x9.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery-920x162.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery-600x106.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery-320x56.png 320w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-41-24-cPanel-Track-Delivery.png 1492w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Show Successes <\/strong>&#8211; shows a list of emails that have been successfully develiered to the receipient. <\/li><li><strong>Show Deferred<\/strong> and <strong>Show Failures<\/strong> &#8211; shows a list of emails that have not been sent out or received successfully.<\/li><li><strong>Show In-Progress<\/strong> &#8211; shows a list of emails that are in the process of being sent or received. Often times, this list is empty as messages are normally processes too fast.<\/li><\/ul>\n\n\n\n<p>4. If you want to know if a messages was delivered to your email successfully or if a messages you sent out reached its recipient, select the Show Successes option<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"282\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery-1024x282.png\" alt=\"\" class=\"wp-image-7847\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery-1024x282.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery-300x83.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery-768x212.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery-50x14.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery-920x253.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery-600x165.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery-320x88.png 320w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-46-29-cPanel-Track-Delivery.png 1390w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption><em>The green tick icon shows messages were sent or received successfully.<\/em><\/figcaption><\/figure>\n\n\n\n<p>If on the other hand, want to know if and why your message failed, select the <strong>Show Deferred and Show Failures options<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery-1024x505.png\" alt=\"\" class=\"wp-image-7848\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery-1024x505.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery-300x148.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery-768x379.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery-50x25.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery-920x454.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery-600x296.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery-320x158.png 320w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-04-at-10-52-54-cPanel-Track-Delivery.png 1320w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption><em>Red or yellow icons show there was an issue and mails have not been sent or received<\/em><\/figcaption><\/figure>\n\n\n\n<p>Once you get the status of your email, you can then troubleshoot using <a href=\"https:\/\/truehost.com\/support\/knowledge-base\/how-to-troubleshoot-email-bounce-back-using-track-delivery\/\">this guide<\/a> or reach out to the Truehost Support Team for help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes you can encounter bounce back errors when trying to send mails using your domain email. In such a case, the first thing to do is check your email delivery logs on what the issue is. This can be done via cPanel and what you find could be something you can quickly resolve. To check [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"doc_category":[],"doc_tag":[],"class_list":["post-7844","docs","type-docs","status-publish","hentry"],"year_month":"2026-07","word_count":263,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"w m","author_nicename":"wm","author_url":"https:\/\/truehost.com\/support\/author\/wm\/"},"doc_category_info":[],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to check delivery report for my email -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/truehost.com\/support\/knowledge-base\/how-to-check-delivery-report-for-my-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to check delivery report for my email -\" \/>\n<meta property=\"og:description\" content=\"Sometimes you can encounter bounce back errors when trying to send mails using your domain email. 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