{"id":6692,"date":"2021-07-02T07:13:03","date_gmt":"2021-07-02T07:13:03","guid":{"rendered":"https:\/\/truehost.co.ke\/support\/?post_type=ht_kb&#038;p=6692"},"modified":"2024-06-07T13:03:03","modified_gmt":"2024-06-07T13:03:03","password":"","slug":"how-to-transfer-a-domain-to-truehost","status":"publish","type":"docs","link":"https:\/\/truehost.com\/support\/knowledge-base\/how-to-transfer-a-domain-to-truehost\/","title":{"rendered":"HOW TO TRANSFER A DOMAIN TO TRUEHOST."},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Here is a description of what is required to be done when transferring a domain to Truehost. Please read the following instructions carefully<\/h4>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\">NOTE, MOST DOMAINS ARE SIMILAR IN THEIR TRANSFER PROCEDURE, HOWEVER, <strong>We insist that you read out these instructions carefully<\/strong>.<\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1625206447210\"><strong class=\"schema-how-to-step-name\">DETERMINE WHAT EXACTLY YOU ARE TRANSFERRING.<\/strong> <p class=\"schema-how-to-step-text\">You first need to determine if you are transferring just the domain or  both the domain and its <strong>files (This is include website files and EMAILS)<\/strong>.<br\/><strong>If it is just the domain check out <\/strong><br\/><span class=\"has-inline-color has-vivid-green-cyan-color\">Step TWO only<\/span><br\/><strong>IF it is both, Check out step two and the following steps onwards<\/strong><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625206888677\"><strong class=\"schema-how-to-step-name\">FOR DOMAIN  TRANSFER<\/strong> <p class=\"schema-how-to-step-text\">If you are transferring the domain name only.<br\/>You will need to know the following:<br\/>1. Your domain extension or the TLD(TOP LEVEL DOMAIN) such as <br\/><strong>.com, .org, .co.ke, .com.ng, .net, .info, .buzz, .co.za<\/strong> &#8230;ETC <br\/>determine how you will transfer your domain and how long it will take.<br\/>2. Most international domains such as .<strong>com\/.org\/.net\/.info<\/strong> take approximately <strong>5-8 days<\/strong> depending on the registrar.<br\/>Other domains that have this characteristic include but are not limited to .<strong>com.ng, <\/strong>and<strong> .africa<\/strong>. <br\/><br\/>So what is required???<br\/>To transfer your domain you will need:<br\/>1. An <strong>EPP Code <\/strong>also known as an <strong>Auth-Code<\/strong>,<strong> Authorization code, Transfer code, or Auth-Info Cod<\/strong>e.<br\/><strong>The EPP CODE is acquired from the current\/soon to be prior Registrar<\/strong>. <br\/>*That is means not truehost because you are transferring <strong>in<\/strong>*<br\/><br\/>However, this is with the exception of domains such as:<br\/><strong>.CO.ZA<\/strong>, which only need an authorization email to transfer the domain.<br\/><br\/>2: Make an order at <strong>TRUEHOST<\/strong>.<br\/>After you have the EPP code you will need to make an order at truehost website. It can be on either of the following links depending on your location.<br\/><a href=\"http:\/\/Truehost.co.ke\/cloud\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Truehost.co.ke\/cloud<\/strong><\/a><br\/><strong><a href=\"http:\/\/Truehost.com.ng\/cloud\" target=\"_blank\" rel=\"noreferrer noopener\">Truehost.com.ng\/cloud<\/a><\/strong><br\/><a href=\"http:\/\/Truehost.cloud\/cloud\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Truehost.cloud\/cloud<\/strong><\/a><br\/><strong><a href=\"http:\/\/Truehost.africa\/cloud\" target=\"_blank\" rel=\"noreferrer noopener\">Truehost.africa\/cloud<\/a><\/strong><br\/><br\/>You will see <strong>Store<\/strong> (<strong>a drop down list<\/strong>) there at the  NAV-BAR. At that list you will see <strong>transfer a domain to us<\/strong> at the bottom<br\/>OR<br\/>You will see <strong>Transfer a domain<\/strong> on the left hand side if you are already logged in to your account with us.<br\/><br\/>3: (OPTIONAL)  Notify the Agent on the <strong>CHAT\/LET&#8217;S TALK<\/strong> PLATFORM, to help verify your <strong>EPP code<\/strong>. <br\/>You might need to offer up your domain.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625208216105\"><strong class=\"schema-how-to-step-name\">FOR FILE TRANSFER:<\/strong> <p class=\"schema-how-to-step-text\">For FIle transfer you will need to provide:<br\/>1. <strong>WORKING CPANEL\/SERVER\/VPS\/WHM <\/strong>CREDENTIALS. <br\/> &#8212;- This will be required to ensure that we are able to access your files on the CPANEL or Server.<br\/><br\/>***<br\/>The credentials will be provided on the<strong> CHAT\/Let&#8217;s Talk PLATFORM <\/strong> <strong>OR WHATSAPP<\/strong> <strong>OR VIA MAIL To <em>Info@truehost.cloud<\/em><\/strong> <br\/>***<br\/><br\/><br\/>***NOTE***<br\/>&#8211;>IF YOU ARE NOT ABLE TO ACCESS YOUR SERVER, <strong>WE ARE ALSO NOT ABLE TO<\/strong>. THEREFORE FILE TRANSFER CAN NOT BE DONE<br\/>&#8212;> IF YOU DO NOT PROVIDE THE CREDENTIALS ALSO THE FILE TRANSFER CAN NOT BE DONE<br\/>********<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625208657733\"><strong class=\"schema-how-to-step-name\">Verify or allow an agent to verify that the credentials are working.<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625208848282\"><strong class=\"schema-how-to-step-name\">WAIT FOR A TICKET TO BE GENERATED FOR THE TRANSFER.<\/strong> <p class=\"schema-how-to-step-text\">If you have submitted your credentials via the <strong>Chat\/Let&#8217;s Talk\/Tawk or WHATSAPP to platform<\/strong>. <br\/>Kindly wait for a ticket to be generated for the transfer by the agent. Please be patient for this as it might take a  few minutes.<br\/><br\/>If you have submitted the Credentials via Mail (<strong>to info@truehost.cloud<\/strong>).<br\/>Kindly wait for an <strong>auto-generated<\/strong> ticket to be provided via mail as a reply to the mail you have sent.<br\/>***<strong>If the ticket does not arrive in 2 hours time<\/strong>, join the chat platform or WhatsAPP and provide the credentials then ask for one to be generated for you*****<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625209312807\"><strong class=\"schema-how-to-step-name\">KINDLY CHECK IF THE FILE TRANSFER HAS BEEN COMPLETED &#8212; WITHIN 24 HOURS.<\/strong> <p class=\"schema-how-to-step-text\">File transfer is done within 24 hours therefore kindly schedule <strong>24hours<\/strong>  with you and alert all relevant stakeholders on this.<\/p> <\/li><\/ol><\/div>\n\n\n\n<p>***AFTER FOLLOWING THESE STEP, KINDLY WAIT FOR THE DOMAIN AND FILES TO BE TRANSFERRED***<\/p>\n\n\n\n<p>LASTLY, THANK YOU FOR TRANSFERRING TO US AND FOR THE CONTINUED BUSINESS AND SUPPORT.<\/p>\n\n\n\n<p>WE VALUE YOU VERY MUCH. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here is a description of what is required to be done when transferring a domain to Truehost. Please read the following instructions carefully ***AFTER FOLLOWING THESE STEP, KINDLY WAIT FOR THE DOMAIN AND FILES TO BE TRANSFERRED*** LASTLY, THANK YOU FOR TRANSFERRING TO US AND FOR THE CONTINUED BUSINESS AND SUPPORT. WE VALUE YOU VERY [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"doc_category":[],"doc_tag":[],"class_list":["post-6692","docs","type-docs","status-publish","hentry"],"year_month":"2026-06","word_count":654,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Amicah","author_nicename":"amicah","author_url":"https:\/\/truehost.com\/support\/author\/amicah\/"},"doc_category_info":[],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HOW TO TRANSFER A DOMAIN TO TRUEHOST. -<\/title>\n<meta name=\"description\" content=\"You first need to determine if you are transferring just the domain or both 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It can be on either of the following links depending on your location.Truehost.co.ke\/cloudTruehost.com.ng\/cloudTruehost.cloud\/cloudTruehost.africa\/cloudYou will see Store (a drop down list) there at the  NAV-BAR. At that list you will see transfer a domain to us at the bottomORYou will see Transfer a domain on the left hand side if you are already logged in to your account with us.3: (OPTIONAL)  Notify the Agent on the CHAT\/LET'S TALK PLATFORM, to help verify your EPP code. You might need to offer up your domain."}]},{"@type":"HowToStep","url":"https:\/\/truehost.com\/support\/knowledge-base\/how-to-transfer-a-domain-to-truehost\/#how-to-step-1625208216105","name":"FOR FILE TRANSFER:","itemListElement":[{"@type":"HowToDirection","text":"For FIle transfer you will need to provide:1. WORKING CPANEL\/SERVER\/VPS\/WHM CREDENTIALS.  ---- This will be required to ensure that we are able to access your files on the CPANEL or Server.***The credentials will be provided on the CHAT\/Let's Talk PLATFORM  OR WHATSAPP OR VIA MAIL To Info@truehost.cloud ******NOTE***-->IF YOU ARE NOT ABLE TO ACCESS YOUR SERVER, WE ARE ALSO NOT ABLE TO. THEREFORE FILE TRANSFER CAN NOT BE DONE---> IF YOU DO NOT PROVIDE THE CREDENTIALS ALSO THE FILE TRANSFER CAN NOT BE DONE********"}]},{"@type":"HowToStep","url":"https:\/\/truehost.com\/support\/knowledge-base\/how-to-transfer-a-domain-to-truehost\/#how-to-step-1625208657733","text":"Verify or allow an agent to verify that the credentials are working."},{"@type":"HowToStep","url":"https:\/\/truehost.com\/support\/knowledge-base\/how-to-transfer-a-domain-to-truehost\/#how-to-step-1625208848282","name":"WAIT FOR A TICKET TO BE GENERATED FOR THE TRANSFER.","itemListElement":[{"@type":"HowToDirection","text":"If you have submitted your credentials via the Chat\/Let's Talk\/Tawk or WHATSAPP to platform. Kindly wait for a ticket to be generated for the transfer by the agent. Please be patient for this as it might take a  few minutes.If you have submitted the Credentials via Mail (to info@truehost.cloud).Kindly wait for an auto-generated ticket to be provided via mail as a reply to the mail you have sent.***If the ticket does not arrive in 2 hours time, join the chat platform or WhatsAPP and provide the credentials then ask for one to be generated for you*****"}]},{"@type":"HowToStep","url":"https:\/\/truehost.com\/support\/knowledge-base\/how-to-transfer-a-domain-to-truehost\/#how-to-step-1625209312807","name":"KINDLY CHECK IF THE FILE TRANSFER HAS BEEN COMPLETED --- WITHIN 24 HOURS.","itemListElement":[{"@type":"HowToDirection","text":"File transfer is done within 24 hours therefore kindly schedule 24hours  with you and alert all relevant stakeholders on this."}]}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/docs\/6692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/comments?post=6692"}],"version-history":[{"count":2,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/docs\/6692\/revisions"}],"predecessor-version":[{"id":6694,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/docs\/6692\/revisions\/6694"}],"wp:attachment":[{"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/media?parent=6692"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/doc_category?post=6692"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/doc_tag?post=6692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}