{"id":19405,"date":"2026-11-06T09:37:32","date_gmt":"2026-11-06T09:37:32","guid":{"rendered":"https:\/\/truehost.com\/support\/?post_type=docs&#038;p=19405"},"modified":"2026-11-06T09:39:31","modified_gmt":"2026-11-06T09:39:31","password":"","slug":"managing-your-clients-domains-in-the-truehost-reseller-panel","status":"publish","type":"docs","link":"https:\/\/truehost.com\/support\/knowledge-base\/managing-your-clients-domains-in-the-truehost-reseller-panel\/","title":{"rendered":"Managing Your Clients&#8217; Domains in the Truehost Reseller Panel"},"content":{"rendered":"\n<p>Every domain registered, transferred, or renewed through the reseller panel appears under <strong>Domains<\/strong> in the admin menu. This is your central domain reseller panel view: one list for every client, so you can manage client domains without switching between accounts.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-6-1024x517.png\" alt=\"\" class=\"wp-image-19406\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-6-1024x517.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-6-300x151.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-6-768x388.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-6-1536x775.png 1536w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-6.png 1910w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Three things explain how the list behaves:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Registration is automatic.<\/strong> When a client pays for a domain, the panel registers it with Truehost for you.<\/li>\n\n\n\n<li><strong>The panel reads back from Truehost every night.<\/strong> Expiry dates, statuses, and nameservers are refreshed from Truehost overnight.<\/li>\n\n\n\n<li><strong>The list mirrors Truehost&#8217;s records.<\/strong> For domains managed through that registrar, what you see is the information Truehost holds.<\/li>\n<\/ul>\n\n\n\n<p>In practice, this lets you monitor your whole portfolio, spot domains that need attention, and run supported Truehost domain management operations, such as a bulk nameserver change, from a single dashboard. A <strong>registrar<\/strong> is the company that registers a domain name with the registry on a customer&#8217;s behalf. In this guide, Truehost is that registrar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Accessing and navigating the Domains list<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your Truehost reseller panel.<\/li>\n\n\n\n<li>Open <strong>Domains<\/strong> from the admin menu.<\/li>\n\n\n\n<li>The list of registered and managed domains appears, one domain per row.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What each column shows<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Column<\/strong><\/td><td><strong>What it tells you<\/strong><\/td><\/tr><tr><td><strong>Domain name<\/strong><\/td><td>The domain itself<\/td><\/tr><tr><td><strong>Client<\/strong><\/td><td>The client account that owns the domain<\/td><\/tr><tr><td><strong>Registrar<\/strong><\/td><td>Where the domain is registered, for example Truehost<\/td><\/tr><tr><td><strong>Status<\/strong><\/td><td>The domain&#8217;s current state<\/td><\/tr><tr><td><strong>Expiry date<\/strong><\/td><td>When the registration runs out<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Next to some expiry dates you will see <strong>(soon)<\/strong> or <strong>(expired)<\/strong>.&nbsp;<\/p>\n\n\n\n<p><strong>Soon &#8211;<\/strong> flags a domain whose expiry date is approaching, so you can act before it lapses. <strong>Expired &#8211;<\/strong> means the expiry date has already passed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Filtering and searching for domains<\/strong><\/h3>\n\n\n\n<p>Use the filter bar to narrow a long list.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Filter<\/strong><\/td><td><strong>Purpose<\/strong><\/td><td><strong>Example use<\/strong><\/td><\/tr><tr><td><strong>Search \/ Client<\/strong><\/td><td>Find a specific domain or the domains belonging to one client<\/td><td>Find all domains owned by a particular customer<\/td><\/tr><tr><td><strong>Status<\/strong><\/td><td>Display domains in a particular state<\/td><td>Identify domains awaiting registration (Pending)<\/td><\/tr><tr><td><strong>Registrar<\/strong><\/td><td>Separate Truehost-managed domains from manually registered ones<\/td><td>Find domains registered through Truehost<\/td><\/tr><tr><td><strong>Source<\/strong><\/td><td>Identify how the domain entered the panel or how it is billed<\/td><td>Find imported or locally billed domains<\/td><\/tr><tr><td><strong>Expires \/ Registered<\/strong><\/td><td>Filter domains within a date range<\/td><td>Identify domains expiring within a particular period<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Source values<\/strong><\/h4>\n\n\n\n<p>Source describes how a domain came into the panel and how it is billed. It is not the same as Registrar, which describes where the domain is registered.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Imported<\/strong>: the domain entered the panel through an import rather than a new order.<\/li>\n\n\n\n<li><strong>Record only<\/strong>: the domain is held as a record in the panel.<\/li>\n\n\n\n<li><strong>Billed here<\/strong>: the domain is billed locally in the panel.<\/li>\n<\/ul>\n\n\n\n<p>The exact billing behaviour of each value is not detailed here. Confirm it in your panel before relying on it.<\/p>\n\n\n\n<p>Manually registered domains do not support the same operations as Truehost-registered ones, so check the <strong>Registrar<\/strong> column before expecting a Truehost action to be available.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Domain statuses<\/strong><\/h2>\n\n\n\n<p>The <strong>Status<\/strong> column is the quickest way to see which domains need you. Each domain is in one of seven states.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Status<\/strong><\/td><td><strong>Meaning<\/strong><\/td><td><strong>Recommended action<\/strong><\/td><\/tr><tr><td><strong>Pending<\/strong><\/td><td>Paid for or ordered, but not registered at Truehost yet<\/td><td>Investigate the registration issue<\/td><\/tr><tr><td><strong>Active<\/strong><\/td><td>Successfully registered and live<\/td><td>No action normally required<\/td><\/tr><tr><td><strong>Grace<\/strong><\/td><td>Past expiry, but still renewable at the normal price<\/td><td>Make sure the client receives and pays the renewal invoice<\/td><\/tr><tr><td><strong>Redemption<\/strong><\/td><td>Beyond the grace period; restoring the domain costs an additional fee<\/td><td>Arrange restoration through Truehost<\/td><\/tr><tr><td><strong>Expired<\/strong><\/td><td>Past expiry and not renewed<\/td><td>Contact the client, or allow the domain to lapse<\/td><\/tr><tr><td><strong>Cancelled<\/strong><\/td><td>No longer managed through the panel<\/td><td>No action normally required<\/td><\/tr><tr><td><strong>Transferred Away<\/strong><\/td><td>Moved to another provider<\/td><td>No action normally required<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>A Pending domain means a client has paid but does not yet have a working domain. Grace is the last window in which renewal costs the normal price. Redemption costs extra, and restoration has to be arranged through Truehost.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Managing an individual domain<\/strong><\/h2>\n\n\n\n<p>Click <strong>View<\/strong> next to a domain in the list to open its management page. The <strong>Actions<\/strong> bar at the top lists what you can do. Which buttons appear depends on the domain&#8217;s status and registrar, so you will not see every button on every domain.<\/p>\n\n\n\n<p><a href=\"https:\/\/truehost.com\/support\/knowledge-base\/domain-transfers\/\">A domain&#8217;s page with sync, renew, lock and EPP code buttons<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Registration and transfer<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Register<\/strong><\/li>\n\n\n\n<li><strong>Retry registration<\/strong><\/li>\n\n\n\n<li><strong>Start transfer<\/strong><\/li>\n<\/ul>\n\n\n\n<p>These actions are available for <strong>Pending<\/strong> domains. Each one submits the operation to Truehost and <strong>charges your reseller balance<\/strong>. Truehost has to accept and process the request, so the result is not guaranteed to be instant. If it fails, see<a href=\"https:\/\/truehost.com\/support\/knowledge-base\/troubleshooting-a-failed-registration-in-truehost-reseller-panel\/\"> Troubleshooting a failed registration<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Synchronising domain information<\/strong><\/h3>\n\n\n\n<p><strong>Sync<\/strong> contacts Truehost and retrieves the latest expiry date, status and nameservers for this one domain. Use it when you have changed something directly at Truehost and do not want to wait for the nightly update. After it finishes, check <strong>Last sync<\/strong> on the page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Renewing a domain<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click <strong>Renew<\/strong>.<\/li>\n\n\n\n<li>Select the renewal period.<\/li>\n\n\n\n<li>Confirm.<\/li>\n<\/ol>\n\n\n\n<p><strong>Renew<\/strong> renews the domain directly at Truehost and <strong>charges your Truehost reseller balance<\/strong>.<\/p>\n\n\n\n<p><strong>Warning: this is not the normal client renewal process.<\/strong> <strong>Renew<\/strong> does not generate an invoice for your client. If you want the client to pay for the renewal, use the normal renewal workflow instead, as described in<a href=\"https:\/\/claude.ai\/chat\/08-domain-renewals.md\"> Domain renewals<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Domain security and transfers<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lock<\/strong> turns on the transfer lock, which prevents the domain from being transferred to another provider.<\/li>\n\n\n\n<li><strong>Unlock<\/strong> turns the transfer lock off, which is normally needed before a transfer away.<\/li>\n\n\n\n<li><strong>EPP Code<\/strong> shows the authorisation code (also called the transfer key) that the receiving provider asks for when a domain is transferred in.<\/li>\n<\/ul>\n\n\n\n<p>Lock and EPP Code availability depends on the domain&#8217;s registrar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Auto-renew management<\/strong><\/h3>\n\n\n\n<p><strong>Enable Auto-Renew<\/strong> and <strong>Disable Auto-Renew<\/strong> controls whether the panel sends the domain&#8217;s renewal invoice. They do not renew the domain at Truehost by themselves.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>WHOIS management<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Turn WHOIS privacy on\/off<\/strong> controls whether the owner&#8217;s details are shown publicly in WHOIS lookups. WHOIS privacy hides the publicly displayed ownership details.<\/li>\n\n\n\n<li><strong>WHOIS contact<\/strong> changes the contact information the domain is actually registered with.<\/li>\n<\/ul>\n\n\n\n<p>The first hides what the public sees. The second changes what is on record.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Custom nameservers<\/strong><\/h3>\n\n\n\n<p><strong>Own nameservers (glue) &#8211;<\/strong> lets you create nameservers under your own domain, such as ns1.yourbrand.co.ke. These are known as glue records, which are needed when a domain&#8217;s nameservers sit under that same domain.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reading the information below the Actions bar<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Registration<\/strong><\/h4>\n\n\n\n<p>This area shows the <strong>Registrar<\/strong>, the registration dates, the <strong>Last sync<\/strong> time, and an <strong>Ok<\/strong> or <strong>Error<\/strong> indicator. <strong>Error<\/strong> means the last sync with Truehost did not succeed. The module log may help you find the reason, and Troubleshooting a failed registration covers the next steps.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Billing<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Initial amount<\/strong>: what the client paid for the first period.<\/li>\n\n\n\n<li><strong>Recurring amount<\/strong>: what the client is charged for each later renewal period.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Nameservers<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enter the new nameservers in the fields provided.<\/li>\n\n\n\n<li>Click <strong>Save Nameservers<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>The panel shows the change only after Truehost accepts it. If the new values do not appear, Truehost has not accepted them yet.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>&nbsp;Managing multiple domains using bulk actions<\/strong><\/h2>\n\n\n\n<p>Tick the checkbox beside each domain in the <strong>Domains<\/strong> list to select it. The checkbox in the header row selects <strong>all domains on the current page only<\/strong>, not every domain in your account. Once domains are selected, use the <strong>Bulk action<\/strong> control to choose an operation.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Bulk action<\/strong><\/td><td><strong>Purpose<\/strong><\/td><\/tr><tr><td><strong>Move to client<\/strong><\/td><td>Assign the selected domains to another client account<\/td><\/tr><tr><td><strong>Sync with registrar<\/strong><\/td><td>Retrieve updated information from Truehost<\/td><\/tr><tr><td><strong>Change nameservers<\/strong><\/td><td>Apply the same nameservers to all selected domains<\/td><\/tr><tr><td><strong>Renew at registrar<\/strong><\/td><td>Renew the selected domains directly through Truehost<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Bulk nameserver change<\/strong><\/h3>\n\n\n\n<p>Use this when you move many domains to the same hosting, for example after changing providers.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the domains in the list.<\/li>\n\n\n\n<li>Choose <strong>Change nameservers<\/strong> under <strong>Bulk action<\/strong>.<\/li>\n\n\n\n<li>Enter at least two nameservers.<\/li>\n\n\n\n<li>Press <strong>Apply<\/strong>.<\/li>\n\n\n\n<li>Review the results.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Bulk sync<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the domains.<\/li>\n\n\n\n<li>Choose <strong>Sync with registrar<\/strong>.<\/li>\n\n\n\n<li>Press <strong>Apply<\/strong> and review the results.<\/li>\n<\/ol>\n\n\n\n<p>This pulls the latest expiry date, status, and nameservers from Truehost for each selected domain. Unlike the nightly update, it runs when you ask for it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Bulk renewal at the registrar<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the domains.<\/li>\n\n\n\n<li>Choose <strong>Renew at registrar<\/strong>.<\/li>\n\n\n\n<li>Tick the confirmation checkbox.<\/li>\n\n\n\n<li>Press <strong>Apply<\/strong> and review the results.<\/li>\n<\/ol>\n\n\n\n<p><strong>This charges your Truehost reseller balance.<\/strong> The confirmation checkbox is required. As with the single-domain <strong>Renew<\/strong>, it does not create invoices for your clients. For the normal client renewal workflow, see <a href=\"https:\/\/truehost.com\/support\/knowledge-base\/domain-renewals-and-reminders\/\">Domain renewals<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Move to client<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the domains.<\/li>\n\n\n\n<li>Choose <strong>Move to client<\/strong>.<\/li>\n\n\n\n<li>Specify the destination client and press <strong>Apply<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>Before moving domains, read Moving a domain between client accounts for what changes and what does not.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The 25-domain limit and how results are reported<\/strong><\/h3>\n\n\n\n<p><strong>Sync with registrar<\/strong>, <strong>Change nameservers,<\/strong> and <strong>Renew at registrar<\/strong> process up to <strong>25 domains at a time<\/strong>. For a larger batch, select 25 or fewer, apply the action, then repeat.<\/p>\n\n\n\n<p>The panel processes the selected domains one by one and then reports which succeeded and which failed, with the reason for each failure. One failure does not stop the others, so always read the results before assuming every domain changed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Moving a domain between client accounts<\/strong><\/h2>\n\n\n\n<p>You may need to move a domain when a customer sells their website, or when a domain was assigned to the wrong client.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the domain&#8217;s individual page.<\/li>\n\n\n\n<li>Expand <strong>Move to another client<\/strong>.<\/li>\n\n\n\n<li>Enter the destination client&#8217;s ID or email.<\/li>\n\n\n\n<li>Press <strong>Move<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>What this does, and does not do:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The domain moves together with its renewals.<\/li>\n\n\n\n<li>The new owner can manage it through their client area.<\/li>\n\n\n\n<li><strong>The registry ownership information does not change automatically.<\/strong> The new owner should update the <strong>WHOIS contact<\/strong> on the domain.<\/li>\n\n\n\n<li>A domain with an <strong>unpaid invoice cannot be moved<\/strong> until that invoice is paid or cancelled.<\/li>\n<\/ul>\n\n\n\n<p>Moving a domain changes who owns it in your panel. It does not change who is listed as the registrant at the registry. These are two separate records.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Letting the client hand it over: Give to another account<\/strong><\/h3>\n\n\n\n<p>Clients can also start a transfer to another account themselves using <strong>Give to another account<\/strong>. The recipient receives an email offer and must accept it before the domain moves.<\/p>\n\n\n\n<p>If a move fails, see Troubleshooting common domain management issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Automatic domain synchronisation<\/strong><\/h2>\n\n\n\n<p>Every night at <strong>03:00<\/strong>, the panel synchronises your Truehost domains. It updates three things for each domain: <strong>expiry date<\/strong>, <strong>status,<\/strong> and <strong>nameservers<\/strong>.<\/p>\n\n\n\n<p>In practice:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A change you make directly at Truehost shows up in the panel the following morning.<\/li>\n\n\n\n<li>If Truehost cannot return a domain&#8217;s information, the panel <strong>keeps the details it already had<\/strong> rather than deleting them. A stale record is not a sign the domain was removed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Nightly sync vs. pressing Sync<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><\/td><td><strong>Automatic nightly sync<\/strong><\/td><td><strong>Sync button<\/strong><\/td><\/tr><tr><td>When<\/td><td>Every night at 03:00<\/td><td>When you click it<\/td><\/tr><tr><td>Scope<\/td><td>Truehost domains in the panel<\/td><td>One domain, or the selected domains via <strong>Sync with registrar<\/strong><\/td><\/tr><tr><td>Use it for<\/td><td>Keeping the whole list current<\/td><td>Seeing a Truehost-side change right away<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Neither one changes anything at Truehost. Both only read information back into the panel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What your clients can manage themselves<\/strong><\/h2>\n\n\n\n<p>In the client area, under <strong>My Domains<\/strong>, your clients can handle most routine tasks without contacting you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change nameservers.<\/li>\n\n\n\n<li>Use <strong>Set Up on My Hosting<\/strong> to point a domain at a hosting account they have with you.<\/li>\n\n\n\n<li>Manage auto-renew.<\/li>\n\n\n\n<li>Enable or disable the transfer lock.<\/li>\n\n\n\n<li>Manage WHOIS privacy.<\/li>\n\n\n\n<li>Retrieve the EPP code after email verification.<\/li>\n\n\n\n<li>Update WHOIS contacts.<\/li>\n\n\n\n<li>Create custom nameservers.<\/li>\n\n\n\n<li>Renew individual domains.<\/li>\n\n\n\n<li>Select several domains and use <strong>Renew selected<\/strong> to receive one invoice.<\/li>\n<\/ul>\n\n\n\n<p>Each of these is a request you do not have to handle. Nameserver changes, EPP codes, and renewals are among the most common requests, and clients can do them on their own. That leaves you free to focus on the domains that actually need you, such as Pending, Grace, and Redemption ones.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>&nbsp;Troubleshooting common domain management issues<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Problem<\/strong><\/td><td><strong>What it means<\/strong><\/td><td><strong>What to do<\/strong><\/td><\/tr><tr><td>A domain stays <strong>Pending<\/strong> after payment<\/td><td>The panel has not been able to register it at Truehost<\/td><td>Follow troubleshooting a failed registration. Once the cause is fixed, use <strong>Retry registration<\/strong> on the domain&#8217;s page<\/td><\/tr><tr><td><strong>Last sync<\/strong> shows <strong>Error<\/strong><\/td><td>The last attempt to read this domain&#8217;s information from Truehost failed<\/td><td>Check the module log, then see Troubleshooting a failed registration<\/td><\/tr><tr><td>Nameserver changes do not save<\/td><td>Truehost has not accepted the change, and the panel only shows changes Truehost accepts<\/td><td>Check the error shown and see Troubleshooting a failed registration<\/td><\/tr><tr><td><strong>Lock<\/strong> or <strong>EPP Code<\/strong> is not available<\/td><td>These depend on the domain&#8217;s registrar<\/td><td>Check the <strong>Registrar<\/strong> column for the domain<\/td><\/tr><tr><td>Moving a domain fails<\/td><td>The domain may have an unpaid invoice<\/td><td>Pay or cancel the invoice, then try <strong>Move<\/strong> again<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>An error saying <strong>Not in your Truehost reseller account<\/strong> means Truehost does not have that domain under your reseller account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p>The <strong>Domains<\/strong> section gives you one list of every domain you sell, with statuses that show which ones need attention. You can fix a single domain from its page, or apply a bulk nameserver change, sync, or registrar renewal to up to 25 domains at a time. The nightly sync keeps the list current, and your clients handle routine changes themselves under <strong>My Domains<\/strong>.<\/p>\n\n\n\n<p><strong>Open Domains in your Truehost Reseller Panel and filter by Pending to identify registrations that need your attention.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every domain registered, transferred, or renewed through the reseller panel appears under Domains in the admin menu. This is your central domain reseller panel view: one list for every client, so you can manage client domains without switching between accounts. Three things explain how the list behaves: In practice, this lets you monitor your whole [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"footnotes":""},"doc_category":[2152],"doc_tag":[],"class_list":["post-19405","docs","type-docs","status-publish","hentry","doc_category-truehost-reseller-panel"],"year_month":"2026-11","word_count":2108,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Faith Chelangat","author_nicename":"faithc","author_url":"https:\/\/truehost.com\/support\/author\/faithc\/"},"doc_category_info":[{"term_name":"Truehost Reseller Panel","term_url":"https:\/\/truehost.com\/support\/docs-category\/guides\/truehost-reseller-panel\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managing Your Clients&#039; Domains in the Truehost Reseller Panel -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/truehost.com\/support\/knowledge-base\/managing-your-clients-domains-in-the-truehost-reseller-panel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Your Clients&#039; Domains in the Truehost Reseller Panel -\" \/>\n<meta property=\"og:description\" content=\"Every domain registered, transferred, or renewed through the reseller panel appears under Domains in the admin menu. 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