{"id":19392,"date":"2026-11-06T07:58:04","date_gmt":"2026-11-06T07:58:04","guid":{"rendered":"https:\/\/truehost.com\/support\/?post_type=docs&#038;p=19392"},"modified":"2026-11-06T09:39:17","modified_gmt":"2026-11-06T09:39:17","password":"","slug":"keeping-your-truehost-reseller-panel-balance-topped-up","status":"publish","type":"docs","link":"https:\/\/truehost.com\/support\/knowledge-base\/keeping-your-truehost-reseller-panel-balance-topped-up\/","title":{"rendered":"Keeping Your Truehost Reseller Panel Balance Topped Up"},"content":{"rendered":"\n<p>The <strong>Truehost reseller balance<\/strong> is the prepaid money in your Truehost account. The Truehost Reseller Panel draws on this balance whenever it asks Truehost to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Register a new domain.<\/li>\n\n\n\n<li>Transfer a domain in.<\/li>\n\n\n\n<li>Renew a domain.<\/li>\n<\/ul>\n\n\n\n<p>The payment relationship has two sides: <strong>your clients pay you; you pay Truehost.<\/strong> Your clients pay you through your Reseller Panel. You then pay Truehost from your reseller balance. The balance is held in the currency of the connected Truehost account, such as KES.<\/p>\n\n\n\n<p>Because these are two separate payments, a client can pay in full while your balance is too low to cover the matching registrar transaction. The client sees a completed payment, but Truehost has not received its payment from you.<\/p>\n\n\n\n<p>A <strong>registrar balance warning<\/strong> closes this gap. It emails you before the balance runs out, so you can top up in time. A warning is a preventive measure. It does not guarantee that a renewal or registration will succeed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Happens When the Balance Runs Out<\/strong><\/h2>\n\n\n\n<p>An insufficient balance affects each type of order differently.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>New registrations<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The domain can remain Pending.<\/li>\n\n\n\n<li>You receive a registration failure notice that shows your balance.<\/li>\n\n\n\n<li>The panel may continue to accept orders and payments while the registrar transaction fails.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Paid renewals<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Truehost can refuse the renewal because of insufficient funds.<\/li>\n\n\n\n<li>The domain keeps its existing expiry date.<\/li>\n\n\n\n<li>The domain can expire even if the client has already paid you for the renewal.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Transfers<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transfers are not started when the available balance is insufficient.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Importance of topping up your account<\/strong><\/h2>\n\n\n\n<p>A customer may believe an order is complete because they paid, while the registrar transaction has not succeeded. You may not notice until the client reports a problem or a domain reaches its expiry date.<\/p>\n\n\n\n<p>A zero balance does not make every domain unavailable at once. The risk applies to new transactions that need funds: registrations, transfers, and renewals.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Switch On the Balance Watch<\/strong><\/h2>\n\n\n\n<p>The balance watch is the setting that monitors your Truehost balance and emails you when it gets low. You configure it in the administrator area of your Truehost Reseller Panel.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Sign in to the Truehost Reseller Panel administrator area.<\/li>\n\n\n\n<li>Go to <strong>Setup \u2192 General Settings<\/strong>.<\/li>\n\n\n\n<li>Find <strong>Registrar balance watch<\/strong>.<\/li>\n\n\n\n<li>Fill in the fields described in the table below.<\/li>\n\n\n\n<li>Save the settings.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-4-1024x517.png\" alt=\"\" class=\"wp-image-19393\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-4-1024x517.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-4-300x152.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-4-768x388.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-4-1536x776.png 1536w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-4.png 1904w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Field<\/strong><\/td><td><strong>What to Enter<\/strong><\/td><\/tr><tr><td>Registrar module<\/td><td>truehost<\/td><\/tr><tr><td>Warning floor<\/td><td>The balance at or below which you want a warning, for example 5000.<\/td><\/tr><tr><td>Currency<\/td><td>The currency of your connected Truehost account, for example KES. This field must always be populated.<\/td><\/tr><tr><td>Alert email<\/td><td>The email address that should receive the warning. If you leave it empty, the warning goes to the System Email Address.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Registrar module<\/strong> tells the panel which registrar&#8217;s balance to check.<\/li>\n\n\n\n<li><strong>Warning floor<\/strong> is your safety line. When the balance falls to this amount or below, the panel sends a warning. Pick an amount that gives you enough time to top up.&nbsp;<\/li>\n\n\n\n<li><strong>Currency<\/strong> tells the panel which currency the balance and warning floor use. It must match the currency of your connected Truehost account.<\/li>\n\n\n\n<li><strong>Alert email<\/strong> is the inbox that receives the warnings. Use an address that someone checks daily.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Important: Select the Correct Registrar Module<\/strong><\/h3>\n\n\n\n<p>Set Registrar module to truehost. The panel does not detect the correct registrar for you. A new panel may be set to monitor a different registrar. If the wrong module is selected, the panel does not monitor your Truehost balance and you will not receive the warning you expect.<\/p>\n\n\n\n<p>Check this field first whenever you set up or review the balance watch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How the Low Balance Alert Works<\/strong><\/h2>\n\n\n\n<p>Once the balance watch is saved, the panel checks your Truehost balance on a schedule:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It checks <strong>twice daily<\/strong>, at <strong>08:00<\/strong> and <strong>20:00<\/strong>.<\/li>\n\n\n\n<li>If the balance is <strong>at or below the warning floor<\/strong>, it sends <strong>one warning email per day<\/strong> until you top up.<\/li>\n\n\n\n<li>If it <strong>cannot read the balance<\/strong>, it warns you about that too.<\/li>\n<\/ul>\n\n\n\n<p>The panel does not monitor your balance continuously or in real time. A balance that drops after a scheduled check is not detected until the next one. To check sooner, use <strong>Check now<\/strong> on the dashboard (see the next section).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Two reasons of warning<\/strong><\/h3>\n\n\n\n<p>These warnings mean different things:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Warning<\/strong><\/td><td><strong>What it means<\/strong><\/td><td><strong>What to do<\/strong><\/td><\/tr><tr><td>Low balance<\/td><td>Your balance is at or below the warning floor.<\/td><td>Top up your Truehost balance.<\/td><\/tr><tr><td>Cannot read the balance<\/td><td>The panel could not get your balance from Truehost. This can happen after an API key changes or when the connection stops working.<\/td><td>Fix the connection. See <a href=\"https:\/\/truehost.com\/support\/wp-admin\/post.php?post=19385&amp;action=edit\">Troubleshooting<\/a>.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>A balance-reading warning does not tell you whether your balance is low. Fix the connection first, then check the balance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>See Your Balance on the Dashboard<\/strong><\/h2>\n\n\n\n<p>The <strong>Registrar balance<\/strong> box on the admin dashboard shows your current position at a glance. It displays:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The last balance read from Truehost.<\/li>\n\n\n\n<li>Your configured warning floor.<\/li>\n\n\n\n<li>The time the balance was last checked.<\/li>\n<\/ul>\n\n\n\n<p>When the balance is at or below the floor, the amount turns red, and the status shows <strong>At or below the floor<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Scheduled checks and Check now<\/strong><\/h3>\n\n\n\n<p>The scheduled checks run at 08:00 and 20:00. The <strong>Check now<\/strong> button reads the balance from Truehost immediately. Use it after you top up, or any time you want a current figure instead of the last scheduled reading.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Topping Up Your Truehost Balance<\/strong><\/h2>\n\n\n\n<p>You top up in the <strong>client area of the Truehost site connected to your panel<\/strong>. The Reseller Panel does not process top-ups. The site truehost.co.ke is an example. Use the Truehost site your panel is connected to.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Sign in to the client area of the Truehost site connected to your reseller panel.<\/li>\n\n\n\n<li>Complete the top-up using the payment process available on that site.<\/li>\n\n\n\n<li>Return to your reseller panel.<\/li>\n\n\n\n<li>Open the admin dashboard.<\/li>\n\n\n\n<li>Click <strong>Check Now<\/strong> to refresh the displayed balance.<\/li>\n<\/ol>\n\n\n\n<p>The Truehost client area and the Reseller Panel are separate. You pay in the client area. You monitor and manage orders in the panel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Recovering Failed Registrations and Renewals<\/strong><\/h3>\n\n\n\n<p>Adding funds does not necessarily complete transactions that already failed. Recover them yourself once your balance is topped up.<\/p>\n\n\n\n<p><strong>For pending domain registrations:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>Domains<\/strong>.<\/li>\n\n\n\n<li>Filter the domain list by <strong>Pending<\/strong>.<\/li>\n\n\n\n<li>Open the affected domain.<\/li>\n\n\n\n<li>Click <strong>Retry registration<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p><strong>For renewals the client has already paid for:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the affected domain.<\/li>\n\n\n\n<li>Click <strong>Renew<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>The renewal is charged to your Truehost balance. Your client is not billed again.<\/p>\n\n\n\n<p>After each retry, confirm that the registration or renewal succeeded. Check the domain&#8217;s details in the panel before you tell your client the order is complete.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Also Get Balance Alerts on Slack or Telegram<\/strong><\/h2>\n\n\n\n<p>You can receive low-balance notifications through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Slack<\/li>\n\n\n\n<li>Telegram<\/li>\n\n\n\n<li>A webhook<\/li>\n<\/ul>\n\n\n\n<p>To set this up:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Setup \u2192 Notification Channels<\/strong>.<\/li>\n\n\n\n<li>Add the notification provider you want to use.<\/li>\n\n\n\n<li>Configure a rule for the low-balance event.<\/li>\n\n\n\n<li>Save, then verify that the notification works.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-5-1024x517.png\" alt=\"\" class=\"wp-image-19394\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-5-1024x517.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-5-300x152.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-5-768x388.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-5-1536x776.png 1536w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/11\/image-5.png 1904w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The same screen can also alert you when registrations or renewals fail. For provider-specific fields and webhook details, see the notification-channel documentation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Much Balance Should You Keep?<\/strong><\/h2>\n\n\n\n<p>There is no single correct amount. Use this approach:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Estimate the cost of renewals due in the next 30 days.<\/li>\n\n\n\n<li>Add the cost of expected new registrations and transfers.<\/li>\n\n\n\n<li>Add a buffer for unexpected orders.<\/li>\n\n\n\n<li>Set your warning floor based on your expected spending and how quickly you can top up.<\/li>\n<\/ol>\n\n\n\n<p>To find renewals due in the next 30 days, go to <strong>Domains<\/strong> and filter by <strong>Expires<\/strong>.<\/p>\n\n\n\n<p>As a guideline, set the warning floor at about one week of expected domain spending. This is a budgeting suggestion, not a technical requirement. Adjust it to your own order volume and how fast you can add funds.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Example: What Does KES 10,000 Cover?<\/strong><\/h3>\n\n\n\n<p>Suppose your available balance is KES 10,000 and a .co.ke domain costs KES 999 in this example.<\/p>\n\n\n\n<p>KES 10,000 \u00f7 KES 999 = 10 full transactions, with KES 10 remaining.<\/p>\n\n\n\n<p>This is an illustration only. It is not a current price. The real number of registrations, renewals, or transfers your balance covers depends on the current Truehost cost for each extension and transaction type.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Troubleshooting<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Problem<\/strong><\/td><td><strong>Fix<\/strong><\/td><\/tr><tr><td>No warning, ever<\/td><td>Check that Registrar module is set to truehost. Ensure that Alert email or System Email Address is configured. Check that outgoing email works using the outgoing email guide.<\/td><\/tr><tr><td>&#8220;The registrar whose balance is watched is not set up yet&#8221;<\/td><td>The selected registrar module has no API details configured. Connect Truehost under Setup \u2192 Domain Registrars \u2192 Truehost.<\/td><\/tr><tr><td>&#8220;Could not read the balance&#8221;<\/td><td>The API key or connected site may have changed. Re-save the Truehost settings because saving tests the connection.<\/td><\/tr><tr><td>A warning every day although you have money<\/td><td>Check that Currency is populated and matches the connected Truehost account&#8217;s currency, such as KES.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p>A low Truehost balance can cause failed registrations, refused renewals, and transfers that never start, even when your clients have paid you. The balance watch gives you advance notice so you can fix the problem first.<\/p>\n\n\n\n<p>To stay protected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable the <strong>Registrar balance watch<\/strong>.<\/li>\n\n\n\n<li>Set a suitable warning floor.<\/li>\n\n\n\n<li>Confirm the alert email.<\/li>\n\n\n\n<li>Click <strong>Check now<\/strong> after you top up.<\/li>\n\n\n\n<li>Retry any failed registrations and renewals, then confirm they succeeded.<\/li>\n<\/ul>\n\n\n\n<p><strong>Switch on the balance watch to help prevent failed registrations and renewals caused by insufficient funds.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Truehost reseller balance is the prepaid money in your Truehost account. The Truehost Reseller Panel draws on this balance whenever it asks Truehost to: The payment relationship has two sides: your clients pay you; you pay Truehost. Your clients pay you through your Reseller Panel. You then pay Truehost from your reseller balance. The [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"footnotes":""},"doc_category":[2152],"doc_tag":[],"class_list":["post-19392","docs","type-docs","status-publish","hentry","doc_category-truehost-reseller-panel"],"year_month":"2026-11","word_count":1503,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Faith Chelangat","author_nicename":"faithc","author_url":"https:\/\/truehost.com\/support\/author\/faithc\/"},"doc_category_info":[{"term_name":"Truehost Reseller Panel","term_url":"https:\/\/truehost.com\/support\/docs-category\/guides\/truehost-reseller-panel\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Keeping Your Truehost Reseller Panel Balance Topped Up -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/truehost.com\/support\/knowledge-base\/keeping-your-truehost-reseller-panel-balance-topped-up\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Keeping Your Truehost Reseller Panel Balance Topped Up -\" \/>\n<meta property=\"og:description\" content=\"The Truehost reseller balance is the prepaid money in your Truehost account. The Truehost Reseller Panel draws on this balance whenever it asks Truehost to: The payment relationship has two sides: your clients pay you; you pay Truehost. Your clients pay you through your Reseller Panel. You then pay Truehost from your reseller balance. 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