{"id":16590,"date":"2024-11-04T11:53:00","date_gmt":"2024-11-04T11:53:00","guid":{"rendered":"https:\/\/truehost.com\/support\/?post_type=docs&#038;p=16590"},"modified":"2024-11-04T11:53:01","modified_gmt":"2024-11-04T11:53:01","password":"","slug":"how-to-resolve-an-issue-was-encountered-while-updating-the-domain-nameservers","status":"publish","type":"docs","link":"https:\/\/truehost.com\/support\/knowledge-base\/how-to-resolve-an-issue-was-encountered-while-updating-the-domain-nameservers\/","title":{"rendered":"How to resolve &#8220;An issue was encountered while updating the domain nameservers&#8221;"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>This articles covers how to resolve the the error <code><em>\"An issue was encountered while updating the domain nameservers. Please contact support.\" <\/em><\/code><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"937\" height=\"458\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-48.png\" alt=\"\" class=\"wp-image-16591\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-48.png 937w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-48-300x147.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-48-768x375.png 768w\" sizes=\"auto, (max-width: 937px) 100vw, 937px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>This error happens if you try to change your domain nameservers but the domain is currently locked or has Registrar Lock enabled. <\/p>\n\n\n\n<p>To resolve, Check registrar lock status <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"374\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-49-1024x374.png\" alt=\"\" class=\"wp-image-16592\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-49-1024x374.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-49-300x110.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-49-768x281.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-49.png 1166w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If enabled, click &#8220;Disable Registrar Lock&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"467\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-50-1024x467.png\" alt=\"\" class=\"wp-image-16593\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-50-1024x467.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-50-300x137.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-50-768x350.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-50.png 1090w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Once disabled, you can then try again to update nameservers. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"896\" height=\"449\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-51.png\" alt=\"\" class=\"wp-image-16594\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-51.png 896w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-51-300x150.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2024\/11\/image-51-768x385.png 768w\" sizes=\"auto, (max-width: 896px) 100vw, 896px\" \/><\/figure>\n\n\n\n<p>If the issue persists, you can reach out to <strong>support@truehost.cloud<\/strong> for more assistance. <\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This articles covers how to resolve the the error &#8220;An issue was encountered while updating the domain nameservers. Please contact support.&#8221; This error happens if you try to change your domain nameservers but the domain is currently locked or has Registrar Lock enabled. To resolve, Check registrar lock status If enabled, click &#8220;Disable Registrar Lock&#8221; [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"doc_category":[1826],"doc_tag":[],"class_list":["post-16590","docs","type-docs","status-publish","hentry","doc_category-domains"],"year_month":"2026-06","word_count":80,"total_views":"0","reactions":{"happy":"24","normal":"0","sad":"0"},"author_info":{"name":"Kibera","author_nicename":"dan-k","author_url":"https:\/\/truehost.com\/support\/author\/dan-k\/"},"doc_category_info":[{"term_name":"Domains","term_url":"https:\/\/truehost.com\/support\/docs-category\/domains\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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