{"id":10961,"date":"2024-06-04T19:17:47","date_gmt":"2024-06-04T19:17:47","guid":{"rendered":"https:\/\/truehost.co.ke\/support\/?p=6418"},"modified":"2024-06-21T08:30:42","modified_gmt":"2024-06-21T08:30:42","password":"","slug":"troubleshooting-wordpress-error-in-cpanel-2","status":"publish","type":"docs","link":"https:\/\/truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/","title":{"rendered":"Troubleshooting wordpress error in CPANEL:"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">&#8220;There has been a critical error on this website&#8221;<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12.png\" alt=\"\" class=\"wp-image-6419\" width=\"764\" height=\"241\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12.png 982w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12-300x95.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12-768x243.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12-50x16.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12-920x291.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12-600x190.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12-320x101.png 320w\" sizes=\"auto, (max-width: 764px) 100vw, 764px\" \/><\/figure>\n\n\n\n<p><strong>Requirements<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Patience<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Troubleshooting:<\/h4>\n\n\n\n<p>Normally when faced with this error it either means two things.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Your resources have been set to low limits on the CPANEL.<\/li><li>Either a plugin or the theme installed is corrupt.<\/li><\/ol>\n\n\n\n<p>Sometimes it is both. Either way we cannot ignore either as this means downtime.<\/p>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\">Here are the steps to solving this issue:<\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1619371876168\"><strong class=\"schema-how-to-step-name\">Login to your CPANEL:<\/strong> <p class=\"schema-how-to-step-text\">The credentials for login in to your CPANEL are provided by the hosting company, which in this case is from yours truly <strong>TRUEHOST<\/strong>. This is mostly through mail. You can choose to use those logins and link or login to your client area and login via the one click login .<br\/>The choice is yours. This is a CPANEL Image.<img decoding=\"async\" src=\"\"\/><img decoding=\"async\" src=\"\"\/><img decoding=\"async\" src=\"\"\/><img decoding=\"async\" src=\"\"\/><img decoding=\"async\" alt=\"\" src=\"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/image-19.png\"\/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1619373000121\"><strong class=\"schema-how-to-step-name\">Scroll down to the section called Software:<\/strong> <p class=\"schema-how-to-step-text\"><img decoding=\"async\" src=\"\"\/><img loading=\"lazy\" decoding=\"async\" width=\"987\" height=\"403\" src=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-25_20-53-24.png\" class=\"attachment-full size-full\" alt=\"\" style=\"max-width: 100%; height: auto;\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-25_20-53-24.png 987w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-25_20-53-24-300x122.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-25_20-53-24-768x314.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-25_20-53-24-50x20.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-25_20-53-24-920x376.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-25_20-53-24-600x245.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-25_20-53-24-320x131.png 320w\" sizes=\"auto, (max-width: 987px) 100vw, 987px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1619373292829\"><strong class=\"schema-how-to-step-name\">On this section, open MULTIPHP INI EDITOR<\/strong> <p class=\"schema-how-to-step-text\"><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1619374098824\"><strong class=\"schema-how-to-step-name\">Edit the PHP configurations. <\/strong> <p class=\"schema-how-to-step-text\">In this case we are going to edit the <br\/>max_execution_time &#8211; use 300 seconds<br\/>max_input_time &#8211;  use 600 seconds<br\/>memory limit &#8211;  set the limit to unlimited (-1): you can choose a limit, however the limit should be greater than the post_max_size and upload_limit.<br\/>post_max_size &#8211;  and<br\/>Upload limit<br\/><strong>Note:<\/strong> Remember to save the settings when done.<br\/><img decoding=\"async\" src=\"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-02-25.png\" style=\"width: 920px;\" alt=\"\"\/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1619374212455\"><strong class=\"schema-how-to-step-name\">Clear your browser cache and reload the site<\/strong> <p class=\"schema-how-to-step-text\">To clear your cache you can use the shortcut <br\/>CTRL+SHIFT+Delete.<br\/>Or<br\/>Access your browser preferences.<br\/>Go to privacy and security.<br\/>Go to Cookies and Site Data<br\/>Click on clear data and select cache then clear.<br\/>Reload the site.<\/p> <\/li><\/ol><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Note: if your site does not load well at this point don&#8217;t panic.<\/h4>\n\n\n\n<p>If the site is still showing the error. Go back to the MULTI PHP INI editor and enable <strong><span class=\"has-inline-color has-luminous-vivid-orange-color\">display errors <\/span><\/strong>option, then reload your site.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/display-1024x131.png\" alt=\"\" class=\"wp-image-6424\" width=\"678\" height=\"86\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/display-1024x131.png 1024w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/display-300x38.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/display-768x98.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/display-50x6.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/display-920x117.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/display-600x77.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/display-320x41.png 320w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/display.png 1285w\" sizes=\"auto, (max-width: 678px) 100vw, 678px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Common Plugin error.<\/h4>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/pluggableerror.png\" alt=\"\" class=\"wp-image-6425\" width=\"622\" height=\"303\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/pluggableerror.png 520w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/pluggableerror-300x146.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/pluggableerror-50x24.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/pluggableerror-320x156.png 320w\" sizes=\"auto, (max-width: 622px) 100vw, 622px\" \/><\/figure>\n\n\n\n<p>If you get this type of an error, go back to your CPANEL and follow the following steps to disable the plugin specified.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Access your file manager.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/filemanager-1.png\" alt=\"\" class=\"wp-image-6427\" width=\"691\" height=\"236\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/filemanager-1.png 987w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/filemanager-1-300x102.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/filemanager-1-768x262.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/filemanager-1-50x17.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/filemanager-1-920x314.png 920w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/filemanager-1-600x205.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/filemanager-1-320x109.png 320w\" sizes=\"auto, (max-width: 691px) 100vw, 691px\" \/><\/figure>\n\n\n\n<p>2. On the file manager open the <strong>public_html <\/strong>or the folder that contains your website files.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Public_html.png\" alt=\"\" class=\"wp-image-6428\" width=\"700\" height=\"234\" srcset=\"https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Public_html.png 919w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Public_html-300x101.png 300w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Public_html-768x257.png 768w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Public_html-50x17.png 50w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Public_html-600x201.png 600w, https:\/\/truehost.com\/support\/wp-content\/uploads\/2021\/04\/Public_html-320x107.png 320w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\n\n<p>3. Access the <strong>wp_content <\/strong>folder,, then the <strong>plugins<\/strong> directory and rename the plugin&#8217;s folder or directory to disable the plugin.<\/p>\n\n\n\n<p>4. Reload your site. <\/p>\n\n\n\n<p>5. If your site loads up. Access the wp-admin file and reinstall the plugin afresh if you need it.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">*****If the issue persists seek advice from your hosting provider. Thank you*****<\/h5>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;There has been a critical error on this website&#8221; Requirements: Patience Troubleshooting: Normally when faced with this error it either means two things. Your resources have been set to low limits on the CPANEL. Either a plugin or the theme installed is corrupt. Sometimes it is both. Either way we cannot ignore either as this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_eb_attr":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"doc_category":[1838],"doc_tag":[],"class_list":["post-10961","docs","type-docs","status-publish","hentry","doc_category-wordpress"],"year_month":"2026-06","word_count":389,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"kt","author_nicename":"truehost","author_url":"https:\/\/truehost.com\/support\/author\/truehost\/"},"doc_category_info":[{"term_name":"WordPress","term_url":"https:\/\/truehost.com\/support\/docs-category\/wordpress\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting wordpress error in CPANEL: -<\/title>\n<meta name=\"description\" content=\"&quot;There has been a critical error on this website&quot;... Normally when faced with this error it either means two things. Either your resources...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting wordpress error in CPANEL: -\" \/>\n<meta property=\"og:description\" content=\"&quot;There has been a critical error on this website&quot;... Normally when faced with this error it either means two things. Either your resources...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-21T08:30:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/\",\"url\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/\",\"name\":\"Troubleshooting wordpress error in CPANEL: -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/truehost.com\\\/support\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/truehost.co.ke\\\/support\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/Screenshot_2021-04-22_08-01-12.png\",\"datePublished\":\"2024-06-04T19:17:47+00:00\",\"dateModified\":\"2024-06-21T08:30:42+00:00\",\"description\":\"\\\"There has been a critical error on this website\\\"... Normally when faced with this error it either means two things. 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This is mostly through mail. You can choose to use those logins and link or login to your client area and login via the one click login .The choice is yours. This is a CPANEL Image.\"}],\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/#schema-image-c2b393a77e1f46ebc455de96792e689a\",\"url\":\"https:\\\/\\\/truehost.co.ke\\\/support\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/image-19.png\",\"contentUrl\":\"https:\\\/\\\/truehost.co.ke\\\/support\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/image-19.png\"}},{\"@type\":\"HowToStep\",\"url\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/#how-to-step-1619373000121\",\"text\":\"Scroll down to the section called Software:\"},{\"@type\":\"HowToStep\",\"url\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/#how-to-step-1619373292829\",\"text\":\"On this section, open MULTIPHP INI EDITOR\"},{\"@type\":\"HowToStep\",\"url\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/#how-to-step-1619374098824\",\"name\":\"Edit the PHP configurations.\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"In this case we are going to edit the max_execution_time - use 300 secondsmax_input_time -  use 600 secondsmemory limit -  set the limit to unlimited (-1): you can choose a limit, however the limit should be greater than the post_max_size and upload_limit.post_max_size -  andUpload limitNote: Remember to save the settings when done.\"}],\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/#schema-image-3de0721b33dac07a688393f7c3b8bd46\",\"url\":\"https:\\\/\\\/truehost.co.ke\\\/support\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/Screenshot_2021-04-22_08-02-25.png\",\"contentUrl\":\"https:\\\/\\\/truehost.co.ke\\\/support\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/Screenshot_2021-04-22_08-02-25.png\"}},{\"@type\":\"HowToStep\",\"url\":\"https:\\\/\\\/www.truehost.com\\\/support\\\/knowledge-base\\\/troubleshooting-wordpress-error-in-cpanel-2\\\/#how-to-step-1619374212455\",\"name\":\"Clear your browser cache and reload the site\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"To clear your cache you can use the shortcut CTRL+SHIFT+Delete.OrAccess your browser preferences.Go to privacy and security.Go to Cookies and Site DataClick on clear data and select cache then clear.Reload the site.\"}]}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Troubleshooting wordpress error in CPANEL: -","description":"\"There has been a critical error on this website\"... Normally when faced with this error it either means two things. Either your resources...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/","og_locale":"en_US","og_type":"article","og_title":"Troubleshooting wordpress error in CPANEL: -","og_description":"\"There has been a critical error on this website\"... Normally when faced with this error it either means two things. Either your resources...","og_url":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/","article_modified_time":"2024-06-21T08:30:42+00:00","og_image":[{"url":"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/","url":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/","name":"Troubleshooting wordpress error in CPANEL: -","isPartOf":{"@id":"https:\/\/truehost.com\/support\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#primaryimage"},"image":{"@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#primaryimage"},"thumbnailUrl":"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12.png","datePublished":"2024-06-04T19:17:47+00:00","dateModified":"2024-06-21T08:30:42+00:00","description":"\"There has been a critical error on this website\"... Normally when faced with this error it either means two things. Either your resources...","breadcrumb":{"@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#primaryimage","url":"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12.png","contentUrl":"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-01-12.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/truehost.com\/support\/"},{"@type":"ListItem","position":2,"name":"Troubleshooting wordpress error in CPANEL:"}]},{"@type":"WebSite","@id":"https:\/\/truehost.com\/support\/#website","url":"https:\/\/truehost.com\/support\/","name":"","description":"Help In a Click","publisher":{"@id":"https:\/\/truehost.com\/support\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/truehost.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/truehost.com\/support\/#organization","name":"Truehost Kenya","url":"https:\/\/truehost.com\/support\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/truehost.com\/support\/#\/schema\/logo\/image\/","url":"https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/04\/cropped-image_2026-04-16_174808866.png","contentUrl":"https:\/\/truehost.com\/support\/wp-content\/uploads\/2026\/04\/cropped-image_2026-04-16_174808866.png","width":240,"height":48,"caption":"Truehost Kenya"},"image":{"@id":"https:\/\/truehost.com\/support\/#\/schema\/logo\/image\/"}},{"@type":"HowTo","@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#howto-1","name":"Troubleshooting wordpress error in CPANEL:","mainEntityOfPage":{"@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/"},"description":"Here are the steps to solving this issue:","step":[{"@type":"HowToStep","url":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#how-to-step-1619371876168","name":"Login to your CPANEL:","itemListElement":[{"@type":"HowToDirection","text":"The credentials for login in to your CPANEL are provided by the hosting company, which in this case is from yours truly TRUEHOST. This is mostly through mail. You can choose to use those logins and link or login to your client area and login via the one click login .The choice is yours. This is a CPANEL Image."}],"image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#schema-image-c2b393a77e1f46ebc455de96792e689a","url":"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/image-19.png","contentUrl":"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/image-19.png"}},{"@type":"HowToStep","url":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#how-to-step-1619373000121","text":"Scroll down to the section called Software:"},{"@type":"HowToStep","url":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#how-to-step-1619373292829","text":"On this section, open MULTIPHP INI EDITOR"},{"@type":"HowToStep","url":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#how-to-step-1619374098824","name":"Edit the PHP configurations.","itemListElement":[{"@type":"HowToDirection","text":"In this case we are going to edit the max_execution_time - use 300 secondsmax_input_time -  use 600 secondsmemory limit -  set the limit to unlimited (-1): you can choose a limit, however the limit should be greater than the post_max_size and upload_limit.post_max_size -  andUpload limitNote: Remember to save the settings when done."}],"image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#schema-image-3de0721b33dac07a688393f7c3b8bd46","url":"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-02-25.png","contentUrl":"https:\/\/truehost.co.ke\/support\/wp-content\/uploads\/2021\/04\/Screenshot_2021-04-22_08-02-25.png"}},{"@type":"HowToStep","url":"https:\/\/www.truehost.com\/support\/knowledge-base\/troubleshooting-wordpress-error-in-cpanel-2\/#how-to-step-1619374212455","name":"Clear your browser cache and reload the site","itemListElement":[{"@type":"HowToDirection","text":"To clear your cache you can use the shortcut CTRL+SHIFT+Delete.OrAccess your browser preferences.Go to privacy and security.Go to Cookies and Site DataClick on clear data and select cache then clear.Reload the site."}]}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/docs\/10961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/comments?post=10961"}],"version-history":[{"count":1,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/docs\/10961\/revisions"}],"predecessor-version":[{"id":12818,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/docs\/10961\/revisions\/12818"}],"wp:attachment":[{"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/media?parent=10961"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/doc_category?post=10961"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/truehost.com\/support\/wp-json\/wp\/v2\/doc_tag?post=10961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}