---
title: "Troubleshooting wordpress error in CPANEL:"
description: "#### \"There has been a critical error on this website\" ![](https://truehost.co.ke/support/wp-content/uploads/2021/04/Screenshot_2021-04-22_08-01-12.png) **Requirements**: - Patience #### Troubleshooting: Normally when faced with this error it either means two things. 1. Your resources have been set to low limits on the CPANEL. 2.…"
url: "https://truehost.com/support/knowledge-base/troubleshooting-wordpress-error-in-cpanel-2/"
updated: "2024-06-21"
category: WordPress
---

# Troubleshooting wordpress error in CPANEL:

#### "There has been a critical error on this website"

![](https://truehost.co.ke/support/wp-content/uploads/2021/04/Screenshot_2021-04-22_08-01-12.png)

**Requirements**:

- Patience

#### Troubleshooting:

Normally when faced with this error it either means two things.

1. Your resources have been set to low limits on the CPANEL.
2. Either a plugin or the theme installed is corrupt.

Sometimes it is both. Either way we cannot ignore either as this means downtime.

Here are the steps to solving this issue:

1. **Login to your CPANEL:**
   The credentials for login in to your CPANEL are provided by the hosting company, which in this case is from yours truly **TRUEHOST**. This is mostly through mail. You can choose to use those logins and link or login to your client area and login via the one click login .
   The choice is yours. This is a CPANEL Image.![](https://truehost.co.ke/support/wp-content/uploads/2021/04/image-19.png)
2. **Scroll down to the section called Software:**
   ![](https://truehost.com/support/wp-content/uploads/2021/04/Screenshot_2021-04-25_20-53-24.png)
3. **On this section, open MULTIPHP INI EDITOR**
4. **Edit the PHP configurations.**
   In this case we are going to edit the
   max_execution_time - use 300 seconds
   max_input_time - use 600 seconds
   memory limit - set the limit to unlimited (-1): you can choose a limit, however the limit should be greater than the post_max_size and upload_limit.
   post_max_size - and
   Upload limit
   **Note:** Remember to save the settings when done.
   ![](https://truehost.co.ke/support/wp-content/uploads/2021/04/Screenshot_2021-04-22_08-02-25.png)
5. **Clear your browser cache and reload the site**
   To clear your cache you can use the shortcut
   CTRL+SHIFT+Delete.
   Or
   Access your browser preferences.
   Go to privacy and security.
   Go to Cookies and Site Data
   Click on clear data and select cache then clear.
   Reload the site.

#### Note: if your site does not load well at this point don't panic.

If the site is still showing the error. Go back to the MULTI PHP INI editor and enable **display errors**option, then reload your site.

![](https://truehost.co.ke/support/wp-content/uploads/2021/04/display-1024x131.png)

#### Common Plugin error.

![](https://truehost.co.ke/support/wp-content/uploads/2021/04/pluggableerror.png)

If you get this type of an error, go back to your CPANEL and follow the following steps to disable the plugin specified.

1. Access your file manager.

![](https://truehost.co.ke/support/wp-content/uploads/2021/04/filemanager-1.png)

2. On the file manager open the **public_html**or the folder that contains your website files.

![](https://truehost.co.ke/support/wp-content/uploads/2021/04/Public_html.png)

3. Access the **wp_content**folder,, then the **plugins** directory and rename the plugin's folder or directory to disable the plugin.

4. Reload your site.

5. If your site loads up. Access the wp-admin file and reinstall the plugin afresh if you need it.

##### *****If the issue persists seek advice from your hosting provider. Thank you*****