---
title: HOW TO TRANSFER A DOMAIN TO TRUEHOST.
description: "#### Here is a description of what is required to be done when transferring a domain to Truehost. Please read the following instructions carefully NOTE, MOST DOMAINS ARE SIMILAR IN THEIR TRANSFER PROCEDURE, HOWEVER, **We insist that you read out…"
url: "https://truehost.com/support/knowledge-base/how-to-transfer-a-domain-to-truehost/"
updated: "2024-06-07"
---

# HOW TO TRANSFER A DOMAIN TO TRUEHOST.

#### Here is a description of what is required to be done when transferring a domain to Truehost. Please read the following instructions carefully

NOTE, MOST DOMAINS ARE SIMILAR IN THEIR TRANSFER PROCEDURE, HOWEVER, **We insist that you read out these instructions carefully**.

1. **DETERMINE WHAT EXACTLY YOU ARE TRANSFERRING.**
   You first need to determine if you are transferring just the domain or both the domain and its **files (This is include website files and EMAILS)**.
   **If it is just the domain check out**
   Step TWO only
   **IF it is both, Check out step two and the following steps onwards**
2. **FOR DOMAIN TRANSFER**
   If you are transferring the domain name only.
   You will need to know the following:
   1. Your domain extension or the TLD(TOP LEVEL DOMAIN) such as
   **.com, .org, .co.ke, .com.ng, .net, .info, .buzz, .co.za** ...ETC
   determine how you will transfer your domain and how long it will take.
   2. Most international domains such as .**com/.org/.net/.info** take approximately **5-8 days** depending on the registrar.
   Other domains that have this characteristic include but are not limited to .**com.ng,**and**.africa**.

   So what is required???
   To transfer your domain you will need:
   1. An **EPP Code**also known as an **Auth-Code**,**Authorization code, Transfer code, or Auth-Info Cod**e.
   **The EPP CODE is acquired from the current/soon to be prior Registrar**.
   *That is means not truehost because you are transferring **in***

   However, this is with the exception of domains such as:
   **.CO.ZA**, which only need an authorization email to transfer the domain.

   2: Make an order at **TRUEHOST**.
   After you have the EPP code you will need to make an order at truehost website. It can be on either of the following links depending on your location.
   [**Truehost.co.ke/cloud**](http://Truehost.co.ke/cloud)
   **[Truehost.com.ng/cloud](http://Truehost.com.ng/cloud)**
   [**Truehost.cloud/cloud**](http://Truehost.cloud/cloud)
   **[Truehost.africa/cloud](http://Truehost.africa/cloud)**

   You will see **Store** (**a drop down list**) there at the NAV-BAR. At that list you will see **transfer a domain to us** at the bottom
   OR
   You will see **Transfer a domain** on the left hand side if you are already logged in to your account with us.

   3: (OPTIONAL) Notify the Agent on the **CHAT/LET'S TALK** PLATFORM, to help verify your **EPP code**.
   You might need to offer up your domain.
3. **FOR FILE TRANSFER:**
   For FIle transfer you will need to provide:
   1. **WORKING CPANEL/SERVER/VPS/WHM**CREDENTIALS.
    ---- This will be required to ensure that we are able to access your files on the CPANEL or Server.

   ***
   The credentials will be provided on the**CHAT/Let's Talk PLATFORM** **OR WHATSAPP** **OR VIA MAIL To *Info@truehost.cloud***
   ***

   ***NOTE***
   -->IF YOU ARE NOT ABLE TO ACCESS YOUR SERVER, **WE ARE ALSO NOT ABLE TO**. THEREFORE FILE TRANSFER CAN NOT BE DONE
   ---> IF YOU DO NOT PROVIDE THE CREDENTIALS ALSO THE FILE TRANSFER CAN NOT BE DONE
   ********
4. **Verify or allow an agent to verify that the credentials are working.**
5. **WAIT FOR A TICKET TO BE GENERATED FOR THE TRANSFER.**
   If you have submitted your credentials via the **Chat/Let's Talk/Tawk or WHATSAPP to platform**.
   Kindly wait for a ticket to be generated for the transfer by the agent. Please be patient for this as it might take a few minutes.

   If you have submitted the Credentials via Mail (**to info@truehost.cloud**).
   Kindly wait for an **auto-generated** ticket to be provided via mail as a reply to the mail you have sent.
   *****If the ticket does not arrive in 2 hours time**, join the chat platform or WhatsAPP and provide the credentials then ask for one to be generated for you*****
6. **KINDLY CHECK IF THE FILE TRANSFER HAS BEEN COMPLETED --- WITHIN 24 HOURS.**
   File transfer is done within 24 hours therefore kindly schedule **24hours** with you and alert all relevant stakeholders on this.

***AFTER FOLLOWING THESE STEP, KINDLY WAIT FOR THE DOMAIN AND FILES TO BE TRANSFERRED***

LASTLY, THANK YOU FOR TRANSFERRING TO US AND FOR THE CONTINUED BUSINESS AND SUPPORT.

WE VALUE YOU VERY MUCH.