---
title: How to Securely Share Login Credentials at Truehost Cloud
description: Sometimes, users may need to share login details to a platform/service they manage for our support team to provided necessary support. For instance, we do provide free migration services. For us to achieve this, a user may need to share…
url: "https://truehost.com/support/knowledge-base/how-to-securely-share-login-credentials-at-truehost-cloud/"
updated: "2024-10-11"
category: Support
---

# How to Securely Share Login Credentials at Truehost Cloud

Sometimes, users may need to share login details to a platform/service they manage for our support team to provided necessary support. For instance, we do provide free migration services. For us to achieve this, a user may need to share login details for the previous cPanel hosting account so we can do data migration on their behalf.

As such, we provide a secure way to share such credentials with our team via our Centralized Ticketing System.

## How it Works

When a user opens a ticket, they choose whether or not our support team is allowed to access their platform. If Yes, a sub-form appears allowing you to share credentials for the particular platform to allow us access.

## Why is this platform Secure

What makes sharing credentials via this platform secure? A few factors do:

- The credentials shared are stored in an encrypted way in our database. They cannot be read from there by any third parties.
- The credentials shared will not be displayed on your ticket. This means, while we send and receive emails to each other, your credentials will not be carried along the email
- Only authorized support staff can access your credentials. Only the support agent working on your ticket can access the credentials.
- The credentials are not transferred to any other platform. The credentials cannot be transferred to 3rd parties.
- Credentials are moved securely via HTTPS between user and our support agents.
- Once ticket is resolved, the credentials are automatically purged from our system and no record of them exists again.

## How to Share Credentials

1.Visit [https://tickets.olitt.com](https://tickets.olitt.com) or login to your client area and go to **Support >> Tickets**

2.Click **Submit Ticket**

3.Fill in your email address and click **Submit**(If you have an account with us, this should be the same email as you use to login to your client area. This will allow the ticket to be attached to your account for future reference.)

4.Select**Support Team** as the department

5.Type in your **Subject** and **Message**.

![](https://truehost.com/support/wp-content/uploads/2024/10/image-236-1024x447.png)

6. Under**Do you permit the Truehost Support Team to access your service while resolving this issue?** select **Yes**

![](https://truehost.com/support/wp-content/uploads/2024/10/image-239-1024x127.png)

7. A new form will appear at the bottom asking you for some details. Enter the relevant details. Under Additional Comments, enter any other information that is useful regarding the access credentials eg. This is associated to ticket #**1234567**

![](https://truehost.com/support/wp-content/uploads/2024/10/image-238-1024x558.png)

8. Fill in the captcha and Submit