[ Update - 04/07/2023 at 07:44 EAT ]
Our team has managed to recover the database and websites are now live. However, the recovery still does not allow writes. This means the affected website will be onlline but updates on the database cannot be made.
We are still working on this and updates will be provided as progress is made.
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Hello,
We regret to inform you that we are experiencing a technical issue with our mysql database on gra107.truehost.cloud that is affecting some of our client's websites.
The affected services on gra107.truehost.cloud are:
- MySQL Database Server
Other services such as Emails are online and working well.
Our engineers are working hard to resolve the problem as soon as possible and restore normal functionality. We expect services to be back by 9.00am EAT.
We apologize for any inconvenience this may cause you and appreciate your patience and understanding.
We will keep you updated on the status of the issue and let you know when it is fixed.
Regards
Truehost Support
